Got Questions?
We know that choosing timber flooring—and the right team to install or restore it—is a big decision. That’s why we’ve gathered answers to the most common questions we hear from clients, so you can feel fully informed every step of the way. From flooring options to costs, timelines, and finishes, you’ll find everything you need to get started here.
Still have a question? Contact us and we’ll be happy to help. We're here to make your flooring journey seamless and stress-free.
Q | Do you offer free quotes for all services?
A | Yes, we provide no-obligation free quotes for all our timber flooring services, including installation, sanding, repairs, subfloor prep, and stair fabrication.
Q | What areas do you provide your timber flooring services in?
A | We proudly serve Wānaka and its beautiful surrounds, including Albert Town, Lake Hāwea, Luggate, Cardrona, Glendhu Bay, and Makarora. We also work throughout the wider Otago region—Cromwell, Clyde, Alexandra, Queenstown and Arrowtown are all within reach.
Q | Do you travel outside of Wānaka for projects?
A | Yes, we regularly work on select projects outside our immediate area. If you’re located further afield and are looking for premium craftsmanship, get in touch—we’d love to explore how we can help.
Q | Is there an additional charge for projects outside your core service area?
A | In some cases, a modest travel fee may apply. We’ll always be upfront and include any additional costs in your personalised quote, with no hidden surprises.
Q | How do I request a quote?
A | You can request a free quote by filling out our contact form, calling us directly, or sending us an email with some basic project details.
Q | Do you need to visit my property to provide a quote?
A | Not in all cases. We can provide a quote from floor plans or measurements, or from photos of the current floor. Once we receive this information, we’ll put together a ballpark quote to help guide your planning. A final price can then be confirmed after a site visit or further assessment if needed.
Q | Do you provide quotes for insurance or repair work?
A | Yes, we can supply formal quotes for insurance claims or repairs, tailored to your provider's requirements.
Q | Is your work guaranteed?
A | Yes—all our work is backed by a workmanship guarantee, and we use only trusted materials and best practices to ensure lasting results.